I am very disappointed with the amount of supposedly free slot play in proportion to what I spent (several thousand) between early November and early December 2017. For example, in October they gave me $20 four times per week, yet after spending more in one month than I ever had before, (erroneously thinking that I would be rewarded with more slot play in December) I got only $15 four times a week in November and just received my $20 four times a week for January.
When I complained to a boss, Wayne, he explained that there is about a two or three month prior evaluation (time needed to prepare the Players Club Rewards cards) based on how you play over a three-month average. He did not help me. Boy, do I feel like a sucker. I hope others will not make the same irresponsible judgement as I did about slot play rewards.
Also, the hot food selection in the VIP lounge is terrible.
About two times a week, they have perogies and some kind of Greek stuffed wafers - nothing else hot. This seems very cheap!
Reason of review: Poor customer service.